• Analyzing customer complaints, developing corrective strategies.
• Strong drive, leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.
• Excellent written and oral communication abilities
• Strong negotiation skills
• Superior problem-solving skills in business and everyday situations
• Able to apply critical thinking skills to resolve difficult issues
• Friendly and pleasant voice
• Able to remain calm in frustrating situations
• Engaging and outgoing personality
• Able to listen to and comprehend people’s problems with the intent to solve them
• Excellent record-keeping and data entry skills
• Very organized and thorough
• Detail-oriented
• Able to remain focused on the task at hand

Skills

Experience & Qualification

• Holds a degree  in Marketing, Communications or Business
• At least 3 – 5 years’ experience in the similar field
• Previous experience with customer service
• MS Office experience
• Arabic & English communication

Abilities & Skills:

• Excellent interpersonal & communication skills
• Problem solving skills
• Strong negotiation skills
• Well organized and systematic approach

Competencies:

• Develop & manage self
• Problem solve
• Deliver results
• Relationships & teamwork