Customer Service/Data Analytics Supervisor - Cement Ready Mix - Kuwait Cement Ready Mix Company

lxbfYeaa - الكويت - Kuwait City
Summary:

The Customer Service/Data Analytics Supervisor is a pivotal role responsible for overseeing both customer service and data analytics teams within the cement ready mix company. This position requires a strong blend of leadership, analytical skills, and customer-centric focus to drive operational efficiency, customer satisfaction, and data-driven decision-making.

Responsibilities:

  • Manage and lead a team of customer service representatives.
  • Develop and implement customer service strategies and standards.
  • Oversee daily customer service operations, ensuring efficient order processing, delivery scheduling, and customer issue resolution.
  • Monitor and analyze customer satisfaction metrics to identify areas for improvement.
  • Train and develop customer service team members to enhance their skills and knowledge.
  • Build and maintain strong relationships with customers.
  • Manage and lead a team of data analysts.
  • Develop and implement data analysis strategies to support business objectives.
  • Oversee data collection, cleaning, and analysis processes.
  • Create and maintain data dashboards and reports to monitor key performance indicators (KPIs).
  • Identify trends, patterns, and insights from data to inform business decisions.
  • Collaborate with cross-functional teams to leverage data for process improvement and optimization.
  • Develop and implement performance metrics for both customer service and data analytics teams.
  • Conduct performance reviews and provide feedback to team members.
  • Create a positive and collaborative work environment.
  • Stay up-to-date on industry trends and best practices in customer service and data analytics.

Qualifications:

  • Bachelor's degree in Business, Statistics, or a related field.
  • Strong customer service and satisfaction orientation
  • Proven 3 to 5 years’ experience in customer service and data analytics leadership roles.
  • Strong analytical skills with proficiency in data analysis tools (SQL, Python, Excel, etc.).
  • Excellent communication negotiation and interpersonal skills in Arabic, English is an additional advantage.
  • Ability to lead and motivate teams.
  • Strong problem-solving and decision-making abilities.
  • Experience in the cement or ready-mix industry preferred.
  • Position only eligible for Arab Nationals.

Key Competencies:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Customer-centric mindset
  • Data-driven decision-making
  • Proficiency in data analysis tools and software

Interested candidates send their resume at the email confidential

Job Type: Full-time

This job has been sourced from an external job board.

More jobs on https://www.qureos.com/
تاريخ النشر: ٢٠ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٢٠ أغسطس ٢٠٢٤
الناشر: LinkedIn