Job description

• Maintain accurate, complete, and up-to-date data in the ERP property management system across properties, units, tenants, leases, vendors, and work orders.
• Create and update tenant and lease records in ERP - new leases, renewals, terminations, transfers, rent escalations, free periods, security deposits, and indexation - based on signed documents and approved instructions.
• Set up and generate rental invoices on schedule in ERP, ensure billing accuracy, and update payment records based on collections received, in coordination with Finance.
• Maintain property and unit master data including floor plans, leasable areas, unit status (vacant / leased / under fit-out), asset registers, and unit photographs.
• Upload and file supporting documentation in ERP - lease agreements, addendums, tenant IDs, commercial licences, NOCs, fit-out approvals, and renewal correspondence - in line with the Company’s document management standards.
• Generate standard and ad-hoc reports for the leasing, facilities, finance, and management teams, including occupancy, expiry schedules, renewal pipeline, aging receivables, and work-order status reports.
• Coordinate with the leasing, facilities, and finance teams to ensure system data consistently reflects current operations and is reconciled across functions.
• Maintain user access controls within ERP, act as first point of contact for user queries and basic troubleshooting, and escalate technical issues to IT or the system vendor.
• Liaise with the ERP vendor and internal IT team on system issues, upgrades, configuration changes, and enhancement requests.
• Conduct periodic data-quality audits and reconcile ERP records against source documents (signed leases, payment receipts, work orders), and remediate any discrepancies identified.
• Maintain organized digital and physical filing of contracts, addendums, and supporting documents for all properties.
• Support training of new users on ERP functions, workflows, and standard operating procedures, and contribute to the development of user guides and process documentation.
• Comply with all Company policies on data confidentiality, access control, and information security at all times

Skills

Diploma/Bachelor’s degree in Business Administration, Real Estate, Information Technology, Accounting, or a related field.

Minimum 2-5 years of experience in a similar administrative, data-entry, or coordinator role, preferably in real estate, property management, hospitality, or facilities management. Hands-on experience using a property management ERP system. Familiarity with Kuwait real estate documentation and practices is an advantage.

Familiarity with property management and leasing principles, standard lease terms (rent escalation, free periods, security deposits, service charges), basic accounting concepts relevant to leasing (invoicing, receivables, accruals, deposits), and document management standards. Awareness of data privacy, confidentiality, and access-control principles.