Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Welcome guests upon arrival with professionalism and warmth.
Assist guests with luggage handling, storage, and room delivery.
Escort guests to their rooms while introducing hotel facilities and services.
Coordinate efficiently with Front Office and Concierge teams.
Support guest requests promptly and courteously.
Ensure lobby and entrance areas remain organized and welcoming.
Assist with transportation arrangements and guest departures.
Maintain the highest standards of luxury hospitality and guest service at all times.

Qualifications

• Passion for luxury hospitality and exceptional service.
• Strong interpersonal and communication skills.
• Attention to detail and commitment to excellence.
• Ability to work as part of a diverse, dynamic team.
• Previous experience in a luxury hotel environment is an asset.
• A proactive, solution-oriented approach.
• Strong written and verbal communication skills in English.
• A creative, practical and proactive approach to problem solving.
• Ability to focus on guest needs, using empathy, remaining calm and courteous at all times.
• Ability to promote positive relations with all guests and shareholders.
• Understanding and ability to work in a multi-cultural environment.

Additional information

Why work for Accor

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.