Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

The mission

You are the digital heartbeat of Mama — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.

As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.

Here’s what you’ll be responsible for:

• Technology support champion – Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.
• Systems guardian – Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.
• Pre-opening IT support – Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.
• User experience partner – Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.
• Cybersecurity advocate – Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.
• Hardware and asset controller – Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.
• Vendor and support coordination – Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.
• Systems and application support – Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.
• Team player with curiosity – Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.

At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences — and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience in IT support, help desk, system administration, or a similar role.
• Experience within a hotel, resort, or hospitality environment is advantageous.
• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.
• Experience with hospitality systems and applications is preferred.
• Proficiency in Microsoft Office applications and IT support tools.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining data security, confidentiality, and operational reliability.

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.