Job description

We are seeking an experienced Operations Manager to oversee and manage the daily operations of our Food & Beverage division. The ideal candidate will ensure operational excellence, maintain high service standards, optimize profitability, and lead teams to deliver an exceptional customer experience.

Key Responsibilities

• Oversee the day-to-day operations of all F&B outlets to ensure smooth and efficient performance.
• Maintain high standards of food quality, customer service, hygiene, and operational excellence.
• Monitor food costs, labor costs, operational expenses, and overall profitability.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) across all outlets.
• Ensure compliance with company policies, health and safety regulations, and food safety standards.
• Recruit, train, mentor, and evaluate outlet managers and operational staff.
• Analyze operational performance and implement continuous improvement initiatives.
• Prepare operational reports, budgets, and performance metrics for management.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Coordinate with procurement, finance, and other departments to ensure seamless operations.

Skills

Qualifications & Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Minimum 5–8 years of experience in F&B operations, with at least 3 years in a managerial role.

Strong leadership, communication, and team management skills.

Sound knowledge of food safety regulations, SOP implementation, and operational best practices.

Proven ability to manage budgets, control costs, and improve profitability.

Excellent problem-solving and decision-making abilities.

Proficiency in Microsoft Office and restaurant/POS management systems.

Preferred Skills

• Multi-outlet restaurant management experience.
• Strong analytical and financial management skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.