Job Description

Roles & Responsibilities

ZAIN2396 - System Controls

• Operation Zain Kuwait • Division Finance • Location Kuwait - Kuwait City • Closing Date 13-Aug-2026

About Zain Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview

About the Role The Systems Controls Data is responsible for detecting, minimizing and preventing all types of Technical Fraud, ensure correct system functionality and ensure technical restrictions are in place to secure the business.

Responsibilities:

• Understand the Zain Network Architecture and the technical details behind the services provided by Zain (eg. Calls, SMS,)
• Understand technical systems by analyzing /investigating multiple systems (CDR, SDR etc.) to identify unmatched records and inconsistencies concerning revenue customer gaps and abuse
• Ensure that all activities are systematically being recorded correctly (roaming calls, minutes used etc.)
• Performs network trend analysis to provide early warning signs of potential abuse / misuse by fraudsters
• Perform checks on profile integrity and reconcile data to ensure risk classification, dunning classification, correct cohort classification (categorization, segmentation etc.)
• Participate in technical fraud control activities involving systematic controls
• Monitoring of changes occurring network elements/mediations/billing to ensure no Fraud results due to improper implementation
• Maintain Fraud Management system s smooth operation and ensure proper implementation of business rules and escalate bugs and system related issues
• Carry out risk assessments for new technical systems to ensure no fraud loss result due to implementation
• Assist in maintaining, designing and implementing existing and new fraud detection tools to ensure that no fraud cases occur
• Assist in automating tasks and reports by building and maintaining data warehouses for different sources of information
• Handling all technical communications including and not limited to: communication with vendors, communication with internal IT department or other departments for implementation or detailed technical evaluation
• Develop customer credit limit policies, i.e. business rules for credit risk categorization & credit limits assignment.
• Continuous enhancement of Customer Risk Model to ensure correct and accurate classification of customers
• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait to liaise with our partners.
• Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminates hazards and minimizes OH&S risks (including system deficiencies), takes advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

Desired Candidate Profile

• Ability to communicate, present and influence all levels of the organization
• Expertise in technical fraud operations
• Understanding of technical telecom systems
• Understanding of modelling, financial accounting and reporting
• Ability to run deep dive analyses
• Experience with analytics, dashboards and problem structuring
• Strong SQL skills
• Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
• Clear ability to understand the dynamics of financial data to extract relevant information
• Experience working independently across a cross-functional team
• Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders
• Strong problem-solving skills and ability to identify and frame key issues
• Excellent written and verbal communication skills
• Ability to analyze a situation and produce creative, original and useful solutions
• Experience designing KPIs, reports, dashboards
• Strong understanding of telecommunications products, trends and technology markets
• Bachelor s Degree required; In Computer Science, Computer Engineering, Management Information Systems, or a related field that bridges business and technical disciplines.
• 2-4 Years Of Experience