Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)

Support and coordinate with all stakeholders to align with the expected business unit requirements.

Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.

Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity. 

Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)

Responsible for developing cost analyses, design considerations, and implementation time-lines.

Agree with the ADM vendor on the complexity level of the solution and expected man days.

Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.

Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements

Responsible for setting up acceptance criteria and post development/deployment check of feature/products.

Responsible for quality check and performance KPI for delivered products to business units with supporting documents.

Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.

Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing

Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.

Responsible to capture Configuration Management changes and proper documentation.

Supervise System integration/ Functional testing & Deployment to UAT environment.

Assists the management in developing and implementing procedures and standards that will improve efficiency

Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.

Responsible for Vendor management.

Contribute in motivating colleagues and peers, providing assistance wherever necessary.

Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.

Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees

Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise

Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment

Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.

Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.

Other duties as directed by the head of Demand & Delivery management

Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.