Job description

We are looking for a professional and customer-oriented Call Center Representative to join our team. The ideal candidate must be fluent in Arabic, have a good command of English, and possess excellent communication and interpersonal skills.The candidate will be responsible for handling customer inquiries, providing assistance, and ensuring a positive customer experience.Key Responsibilities● Handle incoming and outgoing customer calls professionally.● Respond to customer inquiries and provide accurate information.● Assist customers with requests, complaints, and general support.● Maintain accurate records of customer interactions.● Follow up on customer issues to ensure timely resolution.● Coordinate with internal departments when necessary.● Maintain high standards of customer service and satisfaction.Job Requirements● Fluent Arabic (mandatory) – excellent speaking and communication skills.● Good command of English – speaking, reading, and writing.● Strong communication and interpersonal skills.● Good computer skills and familiarity with Microsoft Office.● Ability to handle customer inquiries professionally and patiently.● Strong problem-solving and organizational skills.● Ability to work independently and as part of a team.

Skills

● Customer Service● Telephone Etiquette● Communication Skills● Problem Solving● Customer Relationship Management (CRM)● Multitasking● Time Management