Job description

We are looking for energetic, welcoming, and tech-savvy Receptionists The ideal candidates will have excellent communication and customer service skills, fluency in both Arabic and English, and the ability to create a positive and professional first impression for visitors, students, and parents.

Candidates should be comfortable working in a dynamic, technology-focused educational environment and demonstrate a professional appearance and a strong understanding of local culture and customer expectations.

Key Responsibilities

• Welcome and assist visitors, students, parents, and guests in a friendly and professional manner.
• Manage front-desk operations, visitor registration, inquiries, and appointment scheduling.
• Answer phone calls, respond to messages, and direct inquiries to the appropriate team members.
• Use digital systems, computers, and other technology tools to maintain visitor records and support daily operations.
• Provide accurate information about the academy's programs, activities, schedules, and services.
• Coordinate with the academy team to ensure smooth daily operations and an excellent visitor experience.
• Maintain an organized, professional, and welcoming reception area.
• Handle customer concerns and escalate issues when necessary.
• Support administrative tasks, reporting, and other front-office duties as required.
• Follow academy procedures, maintain confidentiality, and uphold professional service standards.

Skills

Requirements and Qualifications

• Fluency in Arabic and English is essential, with strong spoken communication skills in the Kuwaiti dialect.
• Previous experience in reception, front-desk operations, customer service, hospitality, or administration is preferred.
• Good computer skills and confidence using digital systems and applications.
• Excellent interpersonal, communication, and organizational skills.
• Friendly, energetic, presentable, and customer-focused personality.
• Ability to work effectively in a team and manage multiple tasks.
• Flexibility to work shifts, weekends, and public holidays according to the academy's operating requirements.
• A professional appearance and awareness of Kuwaiti culture and customer expectations.