An opportunity has arisen for a Guest Service Assistant to join Talise Spa at Jumeirah Messilah Beach . The main duties and responsibilities of this role are:

To provide courteous and professional service at all times. Welcome guests, greet guests and members, explain and up sell the facilities and services available. Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately. Ensure guests are directed to desired locations for treatment and connected with the appropriate service. Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service. Assist with administration duties: filing, products supply inventory and other duties required to support management and operations. To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency. To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.

Desired Candidate Profile

Should have 2-year minimum experience in same role in a five-star hotel. Work in a multicultural environment. Previous experience within a spa environment Knowledge of treatments Knowledge of the Premier Day Spa system