About St John Lettings Ltd

St John Lettings Ltd is a London-based real estate company managing a diversified portfolio of residential properties across London, UK. The company pairs institutional-grade asset management with hands-on operational excellence, with day-to-day administrative coordination for the portfolio based at the group's Kuwait office.

The role

This internship is a hands-on introduction to residential property management. Working alongside the Property Manager and Property Administrator, the intern supports the day-to-day running of St John Lettings' London portfolio — from tenant communications, listings, and marketing to inspections, renewals paperwork, and record-keeping — while building practical skills across the lettings cycle.

The role suits a current student or recent graduate who is organised, curious, and eager to learn. No prior property experience is required; what matters is attention to detail, a willingness to take initiative, and an interest in real estate and marketing. Success looks like reliable day-to-day support to the team, accurate and up-to-date listings and records across every system, and a growing understanding of how a residential portfolio is managed.

Key responsibilities

Tenant & property support

• Help respond to routine tenant enquiries, escalating issues to the Property Manager or Property Administrator as needed
• Assist with welcome emails and move-in instructions for new tenants, and move-out instructions for departing tenants
• Help arrange and schedule check-in, check-out, and mid-term inspections, updating the shared Outlook diary and notifying relevant parties
• Help identify upcoming move-outs and support re-marketing and scheduling
• Support the coordination of maintenance and contractor appointments, tracking progress

Marketing & communications

• Help keep social media platforms up to date with consistent, on-brand content
• Assist in keeping the company website and Zoopla listings accurate and up to date
• Support the development of social media content plans and marketing material for the St John Lettings brand
• Help draft tenant communications and a regular tenant newsletter

Administration & records

• Assist with data entry, filing, correspondence, and document preparation
• Help keep internal tracking sheets, Airtable, and Yardi accurate and aligned
• Support uploading new-let documents and keeping Dropbox organized with current signed agreements
• Assist with first renewal communications and maintaining a renewals log
• Assist with periodic reporting on occupancy, rent roll, and maintenance activity

Learning & development

• Build practical knowledge of the UK lettings cycle, tenancy administration, and property marketing
• Take on other supporting tasks as directed, using each as an opportunity to learn

Requirements

Essential

• Education: Currently studying towards, or recently completed, a degree in any discipline
• English: Excellent written and spoken English, with clear communication by email and messaging platforms
• Tech fluency: Comfortable with Microsoft 365 and Google Workspace, and quick to learn new software and online tools
• Organization: Strong attention to detail and the ability to manage multiple small tasks
• Attitude: Proactive, reliable, self-motivated, and genuinely eager to learn

Preferred — aptitude matters more than credentials

• Education or a qualification in marketing, or a background or genuine interest in marketing
• An interest in real estate, property, or asset management
• Familiarity with social media and content tools
• Familiarity with Airtable, Yardi, or similar platforms
• Exposure to customer service or administrative work

Benefits

What we offer

• A paid internship with hands-on exposure to residential property management
• Mentorship and close support from the Property Manager and Property Administrator
• Practical experience across the full lettings cycle — tenants, listings, marketing, inspections, and records
• A real contribution to the day-to-day running of a London property portfolio
• A reference and portfolio of work to support your next step