Job description

• Manage day-to-day body shop operations, including scheduling, workflow, and production control
• Supervise and lead body shop technicians, painters, estimators, and support staff         
• Ensure all collision and body repairs meet dealership, OEM, and insurance company standards      
• Review and approve repair estimates, supplements, and final invoices  
• Coordinate with insurance adjusters and vendors to ensure timely approvals and parts availability
• Monitor cycle time, productivity, quality, and profitability of body shop operations      
•  Ensure proper use and maintenance of tools, equipment, and paint systems     
• Maintain a clean, safe, and compliant work environment    
• Handle customer concerns, complaints, and follow-ups to ensure high satisfaction levels      
• Control costs, manage inventory, and minimize waste and rework    
• Ensure accurate documentation, billing, and record-keeping
• Support training, performance evaluations, and continuous improvement initiatives

Skills

• High school diploma or equivalent (technical or vocational training preferred)
• Proficiency in dealership management software and MS Office Suite (Word, Excel, Outlook, PowerPoint).
• 5+ years of automotive body shop or collision repair experience.
• Strong knowledge of automotive parts and warehouse workflows
• Experience using DMS systems
• Excellent organizational and problem-solving skills
• Ability to lead, train, and motivate warehouse staff
•  Strong customer service and problem-solving abilities
• Ability to work in a fast-paced dealership environment
•  Excellent leadership, organizational, and communication skills