The Account Manager is responsible for liaising with the agency’s many clients and is the link between the various departments within the agency and the clients.

Key Responsibilities:

• Manages the relationship between the agency & the client.
• Within the agency, protects the client’s interest.
• When talking to the client, protects the agency’s interest.
• Coordinates all account requirements and ensures that all work is produced on time and within the client’s budget.
• A good team player, responsible for building a good relationship with the client and the agency team members.
• Plays a key role in the development of communication and creative strategies.
• Shows leadership and drive in thinking of innovative solutions to business/strategic problems and in merchandising the agency’s services (cross-selling).
• Assists other departments with forward planning on current or future projects.
• Has a thorough working knowledge of all agency systems.
• Has a thorough understanding of the client’s business and the major factors/trends shaping their market(s).
• Is the agency team’s first port of call for all questions relating to client issues.
• Foresees any client issues/questions or internal resourcing issues before they arise.
• Acts as the creative team’s main day-to-day contact, providing direction on creative briefs.
• Is a sound judge of creative work and can coherently argue whether work is on or off brief.
• Masters a range of presentation techniques and considers the most appropriate and inspiring way to present each piece of work.
• Works closely with the media planner to produce inspiring and unusual media strategies that provide a showcase for the agency’s creative work while delivering against specified coverage/frequency targets.

Key Deliverables:

• Daily client contact.
• Creation and management of project timelines.
• Writing inspiring briefs on communication projects.
• Assisting the Account Director in briefing creative.
• Liaising with the copywriter, media manager, and strategy department.
• Managing internal creative presentation sessions.