A Wine Waiter/ess is responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience while helping to achieve departmental targets.

As a Wine Waiter/ess, you are responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience. A Wine Waiter/ess will also be required to recommend wines and achieve department targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide professional and current knowledge of wines to guests
• Recommend wines to accompany relevant dishes to patrons
• Describe and up-sell wines to provide excellent customer experience
• Project a professional manner with an emphasis on hospitality and guest service
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure accurate billing
• Strive to achieve departmental targets
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training provided by the hotel

What are we looking for?

As a Wine Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer service role in the hotel/leisure/retail sector
• Good grooming standards
• Excellent communication skills
• Passion and commitment to delivering exceptional levels of guest service
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience as Wine waiter/ess/Wine Waiter/ess
• Good interpersonal skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!