About us:
At Bankhaus Scheich / Tradias, we provide the necessary infrastructure and services to enable all institutional investors to access the enormous potential of digital assets. The decades of accumulated knowledge of Bankhaus Scheich as one of the leading securities trading banks and market makers on the Frankfurt Stock Exchange is now flowing into the FinTech arm Tradias. Bankhaus Scheich / Tradias already enables its customers to trade a variety of cryptocurrencies and other digital assets in a regulated environment, as well as to access a range of other digital asset services such as tokenization, asset management, or borrowing/lending.

Our core and history are in trading and market making - building on these capabilities and experience, we are now creating holistic financial services offering for digital assets.

Main Duties and Responsibilities:

1- Network Infrastructure
• Configurations and network management
• Firewall management
• Providing mechanisms for identity and access management according to organizational policies
• Monitoring network infrastructure health and traffic flows
• Hardware deployment, upgrades, and support

2-Service desk support
• Building up the service desk via Jira Service Management
• Troubleshooting issues
• Managing help desk and ticketing systems
• Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
• Developing a disaster recovery and risk mitigation plan
• Working with external partners, auditors, and consultants on risk management and regulatory compliance projects

3- Cloud Services
• Deploy Office/Microsoft 365 and Azure AD Environments
• Deploy advanced Microsoft 365 Services including Enterprise and Mobility
• Deployment of Infrastructure improvements
• Assist in maintaining and deploying applications and environments
• Leading initiatives for researching and deploying new applications
• Coordinating with various IT Staff and Operations
• Assist in managing Support Services and related deliverables
• Supporting colleagues’ requests remotely and on-premise
• Routine network maintenance in various Microsoft environments
• Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
• Troubleshooting technical issues such as email delivery failures or authentication problems
• Providing training to users on how to use Office 365 effectively

Requirements:

• Successfully completed studies (MINT) and experience in an IT management position with personnel and project responsibility.
• Worked in an international team that enables 24/7 IT Operations.
• Experienced in creating concepts for IT Operations.
• Familiar with the use of cloud services within AWS (Cloud Watch), but also with Jira Service Management and set up the monitoring services together.
• Acquainted with controlling tasks in the operating of Windows and Linux.
• Experienced in finding state-of-the-art solutions for Cloud-operated systems defined for common IT Operations.
• In addition to regulatory requirements from MaRisk and BAIT, familiar with ITIL.
• Very good written and spoken English skills.
• Flexibility in covering support shifts.
• Strong analytical skills and efficient problem solving.
• Ability to handle confidential information with discretion.
• At least 1 year or more of professional experience as an IT support