Job description

A Little Taste of Your Day-to-Day

Every day is different, but you’ll mostly be:

• Oversee the daily operation of the colleagues’ accommodation, ensuring rooms and common areas are clean, safe, well maintained and in accordance with hotel standards.
• Manage room allocations, check-ins, check-outs and accommodation records, maintaining accurate occupancy and room assignment information.
• Conduct regular accommodation inspections and coordinate with Engineering, Housekeeping, Security and other departments on maintenance, cleanliness, safety and repair requirements.
• Ensure accommodation rules and standards are followed, addressing concerns and reporting any recurring or serious issues to Human Resources.
• Maintain accommodation inventories, including furniture, equipment, linen and other hotel-provided items, and coordinate their proper issuance and replacement.
• Support the HR team with filing and maintenance of colleague personnel records, ensuring documents are complete, organised, updated and handled confidentially.
• Assist with daily timekeeping and attendance, including checking attendance records, missing punches, absences, lateness and other discrepancies, and coordinate corrections with the relevant departments.
• Support monthly payroll preparation by checking attendance, overtime, unpaid leave, allowances, deductions and other required payroll information before submission.
• Assist with routine HR administration, including preparation of forms, letters, trackers, reports, colleague documentation and record updates.
• Support colleague engagement and wellbeing activities, including accommodation-based activities, celebrations, recognition programmes, sports and social events, colleague communications and other HR initiatives.
• Maintain regular communication with colleagues living in the accommodation, listen to concerns and coordinate appropriate follow-up with HR or the relevant department.
• Support the onboarding and separation process by coordinating accommodation arrangements for new joiners and departing colleagues.
• Promote a respectful, inclusive and positive living environment while maintaining appropriate confidentiality and professional boundaries.
• Support the HR team with other administrative, colleague welfare and engagement activities as required.

Ideally, you’ll have:

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• Previous experience in staff accommodation, HR administration, hotel operations or a similar supervisory role.
• Good administrative and organizational skills with strong attention to detail.
• Basic understanding of timekeeping, attendance and payroll processes.
• Good computer skills, particularly Microsoft Excel, Word and Outlook.
• Strong communication and interpersonal skills and the ability to work with colleagues from different cultures and backgrounds.
• Ability to maintain accurate records and handle confidential employee information responsibly.
• Good problem-solving skills and the ability to respond appropriately to accommodation and colleague concerns.
• Flexible, approachable and service-oriented, with a genuine interest in colleague wellbeing and engagement.
• Good written and spoken English; additional languages would be an advantage.

We’ll reward your hard work with a competitive salary and benefits package, along with the support and opportunities that come with being part of the IHG family.

At IHG, we provide Room to Belong, Room to Grow and Room to Make a Difference — creating an inclusive workplace where you can be yourself, develop your career and make a positive impact.

Depending on eligibility and hotel policy, benefits may include IHG colleague and friends & family hotel rates, learning and career development opportunities, recognition programmes, wellbeing initiatives, duty meals, uniform where applicable, and other colleague benefits.