Job description

Function:        

The Senior QA/QC Officer is responsible for overseeing and maintaining the Quality Assurance and Quality Control(QA/QC) systems across all operational units and the Head Office. The role ensures that food products, processes, facilities and documentation comply with company standards, food safety regulations, customer requirements, and applicable quality management systems. The position serves as a key link between operations, productions, procurement and management to promote continuous improvement in food quality and safety.

Primary Duties & responsibilities include but not limited to:

Quality Assurance & Food Safety Management

• Implement, maintain, and continuously improve the company's Quality Management System (QMS) and Food Safety Management System (FSMS).
• Ensure compliance with HACCP, GMP, GHP, food safety regulations, and company quality standards.
• Develop, review, and update quality procedures, work instructions, policies, and records.
• Monitor the effectiveness of food safety and quality programs across all operational locations.

Quality Control Operations

• Oversee product inspections, process monitoring, and quality verification activities.
• Ensure raw materials, packaging materials, and finished products meet established specifications.
• Review and verify quality control records, inspection reports, and test results.
• Investigate quality issues and implement corrective and preventive actions (CAPA).

Head Office Responsibilities

• Maintain centralized QA/QC documentation and records.
• Prepare quality reports, KPI dashboards, and management review presentations.
• Coordinate quality-related communications between Head Office and operational sites.
• Monitor compliance status and follow up on corrective actions across all branches or facilities.
• Support management in developing quality objectives and improvement initiatives.

Audits & Compliance

• Plan and conduct internal quality and food safety audits.
• Assist in regulatory inspections, customer audits, and third-party certification audits.
• Ensure timely closure of audit findings and non-conformities.
• Monitor compliance with local food regulations and certification requirements.

Training & Development

• Conduct quality and food safety training for employees.
• Promote awareness of hygiene, sanitation, food safety, and quality standards.
• Coach operational teams on best practices and compliance requirements.

Supplier Quality Management

• Assist in supplier evaluation and approval processes.
• Monitor supplier performance and quality compliance.
• Investigate supplier-related quality issues and coordinate corrective actions.

Continuous Improvement

• Analyze quality trends, complaints, audit findings, and non-conformance data.
• Recommend process improvements to enhance product quality, food safety, and operational efficiency.
• Participate in new product development and process validation activities as required.
• Travel regionally as required to conduct audits and ensure standardization across all locations.
• Perform any additional duties assigned by the Direct Manager.

Skills

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and report-writing abilities.
• Leadership and team coordination skills.
• Attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Knowledge of food manufacturing, catering, retail food operations, or central kitchen operations (as applicable).

Qualifications:

• Bachelor's Degree in Food Science, Food Technology, Microbiology, Quality Management, or a related field.
• Minimum 3–5 years of experience in QA/QC within the food industry.
• Strong knowledge of HACCP, GMP, GHP, ISO 22000, and food safety regulations.
• Experience in conducting internal audits and managing corrective actions.
• Proficiency in Microsoft Office applications and quality documentation systems.