Job description

IT Support Officer

Location: Dajeej, Kuwait

Job Summary

We are seeking a dedicated and proactive IT Support Officer to join our team. The successful candidate will be responsible for supporting the organization's daily IT operations, including CCTV systems, network infrastructure, computers, printers, and user support. The ideal candidate should be technically skilled, eager to learn, and capable of handling multiple IT tasks in a fast-paced environment.

Key Responsibilities

• Monitor, operate, and troubleshoot CCTV surveillance systems.
• Install, configure, and maintain IP and analog CCTV cameras.
• Perform network cable installation, termination, and testing.
• Configure and troubleshoot routers, switches, wireless access points, and network devices.
• Install, configure, and maintain Windows operating systems.
• Install, upgrade, and troubleshoot computer hardware and software.
• Install, configure, and maintain printers, scanners, and other office equipment.
• Create and manage user accounts, email accounts, and shared folders.
• Configure network printers and file sharing.
• Perform routine preventive maintenance on IT equipment.
• Respond to user support requests and resolve technical issues promptly.
• Maintain inventory records of IT equipment and accessories.
• Coordinate with third-party vendors for IT-related services when required.
• Assist in IT documentation, backups, and system maintenance.
• Ensure all IT equipment is functioning efficiently and report any major issues to the IT Manager.
• Support the installation of new IT equipment and office setups.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.
• Basic understanding of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and network troubleshooting.
• Experience with IP CCTV systems and DVR/NVR configuration.
• Knowledge of structured cabling and network rack organization.
• Experience installing and troubleshooting printers and multifunction devices.
• Familiarity with Microsoft Office 365 and Outlook.
• Basic knowledge of Active Directory and user account management.
• Experience with antivirus software, system updates, and endpoint security.
• Ability to diagnose hardware faults and replace computer components.
• Good problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours when required.
• Valid Kuwait driving license will be an added advantage.

Skills

Strong troubleshooting and analytical thinking skills.

Hands-on experience with CCTV, networking, and end-user support.

Good understanding of IT hardware, peripherals, and office equipment.

Ability to prioritize tasks and manage multiple support requests efficiently.

Strong attention to detail and commitment to maintaining accurate records.

Good customer service skills with a professional and helpful attitude.

Ability to communicate technical issues clearly to non-technical users.

Basic knowledge of server support and backup procedures.

Familiarity with Microsoft Windows Server environments is an advantage.

Experience with remote support tools and ticketing systems is a plus.

Ability to work under pressure and respond quickly to urgent issues.

Willingness to learn new technologies and adapt to changing IT needs.