Job description

Department: Operations – NumberC Café

Location: Kuwait

Reports To: Café Supervisor / Café Manager

Job Summary

The Barista is responsible for preparing and serving high-quality coffee, beverages, and light food items while delivering exceptional customer service. The role ensures every customer enjoys a welcoming café experience by maintaining excellent product quality, cleanliness, and operational standards. The Barista represents the NumberC Café brand through professionalism, efficiency, and a passion for coffee and hospitality.

Key Responsibilities

Beverage & Food Preparation

• Prepare and serve specialty coffee, espresso-based beverages, teas, and other hot and cold drinks according to standard recipes.
• Prepare and serve pastries, desserts, and light food items in accordance with café standards.
• Ensure consistency in beverage presentation, taste, and quality.
• Monitor ingredient freshness and product quality before serving.

Customer Service

• Welcome customers in a friendly and professional manner.
• Take customer orders accurately using the POS system.
• Recommend menu items and promote seasonal or featured products.
• Handle customer inquiries, feedback, and complaints professionally to ensure customer satisfaction.

Operations

• Operate espresso machines, coffee grinders, blenders, and other café equipment safely and efficiently.
• Process cash, card, and digital payments accurately.
• Assist with opening and closing café procedures.
• Replenish stock, cups, ingredients, and supplies throughout the shift.

Hygiene & Safety

• Maintain cleanliness of the coffee bar, dining area, equipment, and storage areas.
• Follow food safety, hygiene, and sanitation regulations at all times.
• Ensure all equipment is cleaned and maintained according to company procedures.
• Report equipment malfunctions or maintenance issues promptly.

Inventory Support

• Assist with inventory counts and stock monitoring.
• Inform the Café Supervisor of low stock levels or product shortages.
• Minimize waste through proper portion control and storage practices.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Barista or in the hospitality/F&B industry is preferred.
• Barista or coffee preparation certification is an advantage.
• Basic English communication skills; Arabic is an added advantage.

Skills

Skills & Competencies

• Strong customer service and communication skills.
• Knowledge of coffee preparation techniques and espresso machines.
• Ability to work efficiently in a fast-paced environment.
• Excellent teamwork and interpersonal skills.
• Attention to detail and commitment to quality.
• Basic cash handling and POS system knowledge.
• Ability to multitask and prioritize effectively.
• Professional appearance and positive attitude.

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality.
• Beverage preparation accuracy and consistency.
• Order speed and efficiency.
• Compliance with hygiene and food safety standards.
• Cleanliness of work area.
• Attendance, punctuality, and teamwork.
• Waste reduction and proper stock handling.