Job description

Key Responsibilities

• Assist the Bodyshop Manager in planning, supervising, and coordinating daily bodyshop operations.
• Schedule and allocate repair jobs to technicians, painters, and denters based on workload and priorities.
• Monitor job progress, turnaround times, and team productivity to ensure operational targets are achieved.
• Ensure all repairs comply with OEM standards, safety regulations, and dealership policies.
• Conduct quality inspections of repaired vehicles before delivery to ensure workmanship meets company standards.
• Coordinate with estimators, service advisors, parts departments, and insurance companies for smooth workflow.
• Manage customer follow-ups and assist in resolving customer complaints or service escalations.
• Liaise with insurance companies for claim submissions, approvals, surveys, and settlement processes.
• Coordinate vehicle movement, delivery schedules, parking arrangements, and driver assignments.
• Support HR-related activities, including attendance monitoring, leave management, training coordination, and employee performance tracking.
• Prepare daily, weekly, and monthly operational reports on productivity, efficiency, and bodyshop performance.
• Monitor costs, material consumption, and wastage while implementing measures to improve operational efficiency.
• Act as the Bodyshop Manager during their absence and ensure uninterrupted business operations.
• Promote a safe, organized, and customer-focused working environment.

Qualifications

• Diploma or Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related discipline.
• 3–6 years of experience in automotive bodyshop operations, with supervisory experience preferred.
• Strong knowledge of vehicle body repair techniques, painting processes, and insurance claim procedures.
• Familiarity with Dealer Management Systems (DMS) and Microsoft Office applications.
• Understanding of OEM repair standards and quality assurance procedures.

Skills

Skills & Competencies

• Leadership and team management skills.
• Excellent planning, coordination, and organizational abilities.
• Strong communication and interpersonal skills.
• Effective problem-solving and decision-making capabilities.
• Customer service orientation with the ability to handle escalations professionally.
• Strong analytical and reporting skills.
• Ability to manage multiple priorities in a fast-paced, target-driven environment.
• High attention to detail and commitment to quality and safety standards.