• Proven experience as an Application Support Specialist, Software Support Specialist, or similar role. 
• Strong experience in configuring and supporting software applications in an enterprise environment. 
• Ability to troubleshoot, analyze, and resolve system issues related to software applications. 
• Experience in coordinating the deployment of new software or system updates, including planning, testing, and user adoption. 
• Excellent communication skills, with the ability to train end-users and work with technical teams to resolve issues. 
• Experience in writing technical documentation and user guides. 
• Strong organizational skills with the ability to manage multiple projects and priorities effectively. 
• Familiarity with database management (e.g., SQL) and basic scripting to support troubleshooting (e.g., PowerShell) will be a plus. 
• Familiarity with data integration and migration techniques. 
• Familiarity with cloud-based applications and services (e.g., AWS, Azure, or SaaS platforms). 

Skills

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field (or equivalent work experience). 
• Manage and maintain multiple software applications (HRMS, Wrench EPC, CAFM, etc.) 
• System Support & Troubleshooting
• User Support
• Assist with System Updates
• Application Configuration