Company Description
Welcome to Off Road Performance (ORP), the ultimate destination for all things off-road and adventure. Established in 2007, we are a premier retail company specializing in the automotive industry, with an unbending passion for 4x4 vehicles. With a comprehensive range of products and an unwavering commitment to quality, ORP is the “go-to” choice for enthusiasts seeking top-notch upgrades and installations. With a portfolio featuring more than 50 well-known brands such as ARB, Bilstein, Fox Factory, iKamper, KC Hilites, Mickey Thompson, Method Race Wheels, and many others; we provide a curated selection of automotive accessories. From aggressive off-road tires to precision-engineered suspension systems, we have everything our customers need to conquer new grounds with confidence. ORP is not just about upgrading their vehicle; we're about enhancing their entire outdoor experience. In addition to our off-road offerings, we proudly supply a range of camping and overland products that ensure our customers are equipped for every adventure.
Role Description
This is a contract Customer Service Officer role located on-site in Kuwait. As a CS Officer, you will be responsible as the following:
- Answer customer’s calls, enquiries, problems, requests & complaints, and telesell efficiently.
- Resolve or escalate cases in order to meet SLAs requirements in a timely manner.
- Provide customers with a fast, efficient and professional problem resolution service.
- Log all problems and their solutions into an electronic Helpdesk package.
- Inform customers of general issues or scheduled problems if needed.
- Provide the customers comprehensive updates about their tickets and resolution update
- Adhering with KPI/process standards to maintain maximum satisfaction by customers.
- Display Time flexibility towards shifts as per work floor requirements.
- Work at home in case of an emergency.
- Undertake other duties when required by management.
Qualifications
- High school and has IT background
- Good Knowledge in car parts
- Fluency in English and Arabic
- Experience in the automotive industry is an advantage