Job Responsibilities

• Lead, train and motivate a team of delivery drivers, installers and Admin staff
• Develop and implement performance metrics to monitor and improve team efficiency and effectiveness.
• Rollout Last Mile Delivery for scheduling and routing to ensure optimal coverage and efficiency.
• Coordinate with warehouses and other stakeholders to ensure smooth operations.
• Oversee vehicle maintenance and ensure compliance with safety and regulatory standards.
• Analyze delivery processes and identify areas for improvement to enhance efficiency and reduce costs.
• Implement technology solutions and best practices to streamline operations
• Develop and maintain standard operating procedures for delivery operations.
• Monitor Net Promoters Scores and resolve delivery issues promptly and effectively.
• Ensuring delivery accuracy and timelines to maintain high levels of customer satisfaction.
• Provide training to staff on their work techniques and introduction to new products or methods.
• Implement strategies to improve the customer delivery experience.
• Enforcing best practice amongst team leaders and operations staff for Health & Safety behavior.
• Prepare regular reports on delivery performance costs and customer efforts
• Use data analytics to identify trends and make informed decisions.
• Set and track key performance indicators (KPIs) to measure success and drive continous improvement.

Skills

Candidate Requirements

• Proven experience in logistics, supply chain management, or a related field, with a focus on last mile.
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability work in a fast-paced, dynamic environment

Education

Diploma / Bachelor's Degree