• Boosting customer loyalty by building and maintaining solid relationships with existing and new customers, acting as their main point of contact.
• Proactively identifying customer needs and goals, developing strategies to help them achieve success with the product or service.
• Conducting regular check-ins and meetings with the existing customer base to assess their satisfaction, address any customer issues, and provide ongoing support.
• Collaborating with internal teams, such as the sales team, support team, product team, and the rest of the customer success team, to ensure a smooth customer onboarding

process, implementation, and resolution of any issues.

• Monitoring customer usage and adoption of the product or service throughout the customer journey, analyzing data and metrics to identify trends and areas for improvement.
• Providing product training and education to customers, ensuring they have the knowledge and skills to maximize the product’s offerings and any new features.

Skills

• A Bachelor’s degree in business, marketing, communications, or a relevant field is preferred.
• Certifications in customer success or related areas are valued.
• 7 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
• Experience working within a B2B SaaS environment.
• Familiarity with customer success tools and software, such as CRM platforms.
• Proficiency in Excel or other data analysis tools is valuable for assessing customer data.
• Experience working with NPS scores and surveys is a big advantage.
• Fluent in Arabic & English