Job Purpose

Americana Maintenance team is responsible for the Total Facilities Management of 2000 F&B stores, offices, commissaries, malls and other properties throughout the region. The administrator will work closely with the Maintenance Manager to manage the Reactive & Preventive Maintenance Administrative tasks; AMC (Internal & External) Management.

Key Responsibilities

Projects and Project Handover

NSO & Remodel:

• Review, obtain and save the documents as per checklist
• Coordinate with Projects and Maintenance supervisor for site inspection and takeover
• For 2021 & 2022 NSO
• Energy Checklist
• Asset Register
• Snag list, Warranties
• Upload in Service Max

Off Premises Projects:

• Coordinating with Supplier, Operations and Field teams to track the project status
• Prepare brand wise report on delivered equipment and share the same with management
• Schedule/Conduct weekly meetings with AC contractor and supervisors to track and monitor the progress of ongoing AC retrofit projects
• Prepare reports on project completion and progress and share the tracker with Ops and Maintenance management

Tracker Management

• AMC Implementation summary tracker management
• Verify the country manager is updating the tracker and submitting report
• Status & Monthly Objective Review tracker management management
• Inventory Management summary tracker management

CAPEX - Kitchen Equipment's

• Monitor warranty calls, analyze route cause of breakdown, warranty service provider performance, and share the performance report to the procurement/stakeholders to highlight any concerns
• Highlight operational misuse wherever necessary and ensure actions are taken accordingly
• Prepare CAPEX budget sheet
• Coordinate with supervisors to schedule look and feel store visits during budget time and prepare list of complete CAPEX jobs (AC, Equipment, Décor, Signage etc) required for 2024.

Administration

• Implementation of SOP
• Schedule Weekly & Monthly Meetings with Internal Team, AMC vendors & operations
• Weekly, Monthly Business Review Report - Maintenance
• Monthly Business Review Report - Operations
• Schedule meetings with external and internal stakeholders whenever necessary
• General administration tasks of creating presentations for BRMs, quarterly reviews, additional business cases

Field Team SLA

• 90 % OF SLA for RM jobs
• Support our stores through maintenance services by:
• Responding to work order requests with a success rate of 90%
• Ensure our teams are productive with minimum 10 jobs per day per technician
• Root cause each month the 10 assets generating the most work & sign off review.
• Ensure no critical kitchen equipment is off-sale more than 24hrs awaiting spare part

Qualifications & Experience

• Engineering Graduate or Equivalent
• Minimum of three years applicable administrative work experience in facilities, construction, maintenance, MEP, HVAC operations and Management
• Good communication, time, and stakeholder management skills

Knowledge & Skills

• Working knowledge of any field maintenance system
• Expert in Preventative Maintenance approach to engineering
• Ability to lead
• Knowledge of Health, Safety and Legal Compliance regulations
• Must possess a positive attitude, work well with stakeholders inside and outside the department and have good oral and written communication skills in English. Arabic language is a plus.
• Must be a self-motivated, independent worker who can take limited direction while making good decisions in the workplace