Customer Service Officer

Job Purpose:

Provide & maintain efficient, prompt, proactive, and courteous services to patients and visitors and achieve their satisfaction.


Key Accountabilities:

Operations Management:

  • Greet patients and visitors in a pleasant, professional manner and direct them to the appropriate location/services
  • Ensure all forms and documents completed by the patient are accurate
  • Ensure all insurance claims are filled accurately
  • Process insurance requests in a timely manner
  • Ensure patient confidentiality at all times
  • Maintain filing system for all medical and patient records and ensure patient records are scanned to HER.
  • Attend all the incoming calls in a courteous and professional manner and respond back in a timely manner to missed calls
  • Schedule all appointments in a smooth and efficient manner to ensure patient satisfaction and efficient work scheduling of clinicians.
  • Address the customers’ requests, inquiries and concerns in a timely and efficient manner and communicate patient complaints directly and promptly to the Clinic Manager.


Qualifications:

Education

  • Diploma or higher degree in any discipline
  • Minimum 2 years experience in a front office role.
  • Healthcare sector experience preferred
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn