Key Accountabilities

Targets & Profitability

Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives.

Support the Management Team in maintaining high levels of profitability through control of discounts, general expenses, stock-loss, sell-through in order to meet profitability targets.

Operations & Administration

Support the Management Team in managing the operational side of the store as well as managing administrative areas such as staff scheduling, coordination with suppliers, contractors etc in order to ensure the smooth running of the store.

Customer Service & Relationship Management

Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.

Training

Support the Management Team in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements etc.

Competitor and Product Knowledge

Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.

Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.