Keep B2B customers regularly advised of their unpaid bills to ensure timely settlement of outstanding accounts.
Answer billing calls promptly and consult the Team Leader, Collection on complex cases or difficult customers.
Strengthen client relationships, particularly by developing major clients or larger client portfolios according to agreed strategy. This includes creation of special customer portfolios for key client groups.Be well versed with the Company’s payment options, bill settlement choices and credit facility payment procedures to accurately advise customers on their options for settling their unpaid bills.
Negotiate arrangements with customers to expedite payment of overdue accounts.
Work to achieving individual collection targets.
Undertake all actions required by the system and update the database continually.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by supervisor or other superiors.
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