Job Purpose:

The Order Management Manager is responsible for overseeing and managing the end-to-end order processing cycle at ABYAT. The primary focus is ensuring accuracy, efficiency, and customer satisfaction throughout the order fulfillment process. The manager will coordinate cross-functionally with various departments to facilitate smooth order execution, resolve any issues or discrepancies, and provide excellent support to customers. The manager will also lead and develop a team of order management professionals.

Job Duties:

• Initiate PO process by requesting Proforma Invoice from the vendor, create PO in SAP after reconciling
• Follow up internally to get PO fully released in the system.
• Communicating released PO details with the vendor and getting acknowledged with initial readiness details.
• Follow up to finalise payment term requirements (LCs, Advance etc.)
• Follow up with the vendor until getting the readiness to arrange shipment.
• Nominating Freight forwarder for the shipment after analysing tendering process
• Pre-Shipment follow-ups with vendors and forwarders to ensure shipment processes are managed properly.
• Creating Shipments in SAP System - Inbound Creation, Shipment Creation, Cost Creation.
• Post-Shipment follow-ups with the vendor and forwarders to collect original shipment documents on time for customs clearance
• Tracking Shipment and updating events in the SAP system (ETD/ETA/ATP etc.)
• SABER document process for KSA Shipments.
• Settling Shipment discrepancy (Excess/ Shortage)
• Settling commercial invoice variance

Skills

Qualifications:

• Bachelor's degree in business, industrial engineering, supply chain, or a related field
• 10+ years of experience in order management or supply chain operations, with at least 4 years in a supervisory or managerial role
• Excellent communication and interpersonal skills
• Ability to lead and manage a team, including coaching, mentoring, and performance management
• Detailed-oriented with a focus on results and achieving personal and team objectives
• Strong proficiency in Microsoft Office, particularly advanced Excel skills
• Background knowledge of SAP system