General Responsibilities:

Serve as the first point of contact to the school providing courteous general customer service in greeting visitors and dispensing general school information, either in person or over the phone.

Specific Responsibilities:

1.    Welcome, greet, and offer support/guide all visitors to the school.

2.    Handles all incoming phone calls and makes appropriate routing.

3.    Handles parents’ complaints and routes them as necessary to appropriate personnel.

4.    Manages all incoming calls in a prompt and courteous manner.

5.    Maintains a daily call log for the academic year and is able to reconcile or provide data on the call logs,

6.    Implement procedures and policies as directed by the PR and Events Manager / Board.

7.    Maintain the Parents’ Complaint Form and promptly route the complaint to the PR and Events Manager / Superintendent’s Assistant for handling.

8.    Welcomes potential / prospective students / parents in coordination with the registrar.

9.    Route parent calls for appointments with teachers to the section secretary/principal.

10. If section secretary is unavailable, initiates an e-mail informing her to coordinate a meeting with the parent / teacher(s). Provide as much detail as possible including student’s name, class, parent’s contact details (phone number / e-mail address), and parent’s concern / issue.

11. Maintain a log of scheduled meetings to better assist visitors / parents when they arrive to the school premises.

12. Distribute late slip to students in coordination with academic staff.

13. Maintain log of visitors to the school premises when the security guards are busy with controlling the flow of traffic (during students’ arrival and dismissal time).

14. Performs other duties as assigned by the PR and Events Manager.

Skills

Soft Skills:

1. Familiarity with current office technology such as computers on a network, word processing software applications, and e-mail systems.
2. Skill in making mathematical calculations.
3. Ability to apply guidelines and follow directions.
4. Ability to organize data and files.
5. Ability to work well with public, students, staff and parents.
6. Ability to maintain confidentiality of students, staff, school business, materials, and information.