Assist in tracking digital projects, deadlines, and deliverables, providing updates to executives on progress.

Create and edit presentations, reports, and other documents, ensuring alignment with the company’s digital strategies.

Research industry trends and competitor activity to provide insights to executives.

Define project/CR scope, objectives, and deliverables in collaboration with stakeholders.

Monitor project progress and make adjustments as necessary to ensure successful completion.

Facilitate project meetings and provide status reports to stakeholders.

Collect, Analyze, and Write business requirements.

Develop and document system designs and workflows.

Collaborate with stakeholders to ensure system functionality aligns with business objectives.

Collect technical and non-technical inputs(requirements) from the stakeholders and arrange them on one scope that will be shared with developer to start the implementation.

Manage and monitor the whole communication with the 3rd parties and stake holders related to the Project/CR scope to facilitate the delivery of the scope and meet the project/CR objective

Collaborate with stakeholders to define UAT criteria and test scenarios.

Develop and execute comprehensive test plans, test cases, and test scripts for digital products and services workflow.

Perform system testing and validation to ensure quality and performance.

Execute UAT processes, ensuring that digital products meet business requirements.

Conduct regression testing to ensure that new code changes do not adversely affect existing functionality.

Identify and document defects or issues during UAT, and work with development teams to resolve them.

Respond to technical support/customer care inquiries about system issue or the challenges they receive from end-users.

Collaborate with other IT team members to escalate complex issues as needed.

Document support requests and maintain records of solutions provided.

Document the sprints/release Scopes.

Provide support and training for system users and stakeholders.

Manage Project CRs in Jira or Other Systems.

Provide feedback and recommendations for improving user experience based on UAT results.

Welcome and incorporate feedback from team members and stakeholders to refine and improve experience.

Manage the Content display and distribution Quality on the system.

Review and inspect product deliverables to ensure they meet quality standards.

Validate that the product meets specified requirements before release.

Conduct post-release testing and analysis to ensure that products function as intended in a live environment.