Job Purpose:

• To manage all PCs, servers and Network equipment located in Kuwait
• Liaise with the service providers and MIT on matters relating to Communication lines, system set up etc.
• Adhere to IT policies & procedures.

Key Result Areas:

• Providing IT support and solutions to meet business group goals and expectations.
• Project implementation: to handle the projects which involve in planning, designing, implementing, upgrading, and supporting the LAN infrastructure and CBK related projects.
• Acting as point of contact for all escalated matters ensuring proper resolution with agreement of both business and technology.
• Application support, installation, and configurations in coordination with Global IT Team
• Provide Domain Desktop devises support (Printers, scanners etc.)
• Perform Desktop Patching, vulnerability management and Domain server support
• Ensure Physical desktop / server readiness & inventory management, non-domain server support
• Performing Security operation, (Firewall/Antivirus/ACL/ Voice Support
• Updating and adhering to the Information Security and ISPM Policy guidelines
• Managing DR site and ensuring it is up and running and also plan and execute the BCP drill as per schedule
• Ensuring quality and value-added customer servicing.
• Coordinating and aligning business and technology needs, recommendations, and communication.
• Vendor co-ordination to achieve timely completion of projects and resolving problems.
• Focusing on CBK Guidelines, requirements & developments with timelines.
• Management of daily issues to closure.
• Managing a portfolio of projects and ensuring completion according to agreed time and budget.
• Addressing projects realignment and communicating priority agreements and settings.
• Managing daily interactions with technology.
• Monitoring SLAs adherence and enforcing compliance to agreed measures.
• Ensure compliance with regulator & audit requirements to cover Kuwait Branch
• Understand the security architecture, practices, and procedures.
• Coordinate with IS teams to develop local requirements, communicate with HO units and update as appropriate.
• Track IT assessments reports & act for closure with technology teams.
• Provide inputs and recommendation to improve IS practices and procedures for the country.
• Manage information security related incidents in coordination with HO.
• Maintain & update the inventory of Hardware & Software.
• Provide an access to bank areas as per policy

Knowledge, Skills, & Experience:

• Graduate in electronic & communications/computer science
• Microsoft certificate on windows operating system
• Strong sense of customer service and good attitude
• At least 4 years of related experience