Customer Service Representative - Branches

lxbfYeaa - الكويت - Kuwait City
Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

  • Customer enquiries: Respond to customer enquiries and provide customer service and support
  • Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
  • Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
  • Reconciliations: Perform end of day reconciliations accurately and on time
  • Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
  • Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
  • Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
  • Other: Perform any addition duties that assigned by Manager


Job Success Factors

  • High quality customer service
  • Requests/applications accurately processed
  • Returned cheques,, new ATM cards etc. handled without delay
  • Money transfers accurately processed
  • Successful identification of sales opportunities and transfer to a colleague
  • Accurate records of transactions etc.
  • Compliance with operational procedures and instructions, risk policies


Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

  • Experience gained as part of the ABK training programme
  • Experience of operational processes and procedures
  • Handling customer issues and providing customer service


Skills

  • Knowledge of products & services
  • Understanding of customer needs
  • High customer service level
  • Strong communication and interpersonal skills


Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5
تاريخ النشر: ١٥ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٥ أغسطس ٢٠٢٤
الناشر: LinkedIn