Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field. Civil Engineering will be an added advantage
• Proven experience (5+ years) in mall or retail center management, including leadership and operational experience.
• Strong knowledge of retail leasing, customer service, and facility management.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple tasks and work under pressure.
• Proficient in Microsoft Office Suite and mall management software.

Skills

1. Operational Management:

• Oversee the daily operations of the shopping mall, ensuring all departments are functioning efficiently.
• Coordinate maintenance, repair, and cleaning services to ensure the mall remains presentable and operational at all times.
• Ensure all mall facilities (e.g., escalators, elevators, restrooms) are functioning correctly.

1. Tenant Relations:

• Build and maintain positive relationships with mall tenants and resolve any issues or concerns.
• Assist tenants with operational challenges, lease renewals, and marketing efforts.
• Monitor tenant performance and implement strategies to enhance the mall’s tenant mix.

1. Customer Experience:

• Ensure a high level of customer satisfaction by maintaining a clean, safe, and enjoyable shopping environment.
• Respond to customer complaints or concerns promptly and professionally.
• Coordinate events, promotions, and activities to engage shoppers and drive foot traffic.

1. Security and Safety:

• Work with security teams to ensure a safe shopping environment, addressing any security concerns or incidents.
• Ensure compliance with all health, safety, and fire regulations.
• Prepare and implement emergency plans and conduct regular drills.

1. Marketing and Promotion:

• Develop and implement marketing campaigns, events, and promotions to increase foot traffic and sales.
• Collaborate with the marketing team to execute online and offline strategies to enhance the mall's image and attract customers.

1. Financial Management:

• Oversee budget management, including expenses related to maintenance, staffing, and marketing activities.
• Monitor revenue streams from leasing, parking, and other services.
• Report on financial performance and implement strategies to optimize profitability.

1. Reporting and Compliance:

• Prepare reports on mall performance, including financials, customer feedback, and tenant satisfaction.
• Ensure adherence to all legal, health, and safety regulations.
• Maintain an awareness of industry trends and competitor activities to stay ahead of the market.