Common duties and responsibilities include: answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, routing calls to other team
Skills
- Proven customer support experience.
- Adept in using customer relationship management software to offer the best client services.
- Proficient in answering phone calls with professional etiquette and a friendly tone.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Well-versed in handling digital tools and modern computer hardware.
- Bilingual (Arabic & English)