• Install, configure, and maintain IT systems, including hardware, software, and networking equipment.
• Troubleshoot and resolve technical issues across a wide range of systems, ensuring minimal downtime.
• Monitor and maintain system performance, including managing backups and implementing disaster recovery solutions.
• Provide end-user support and technical training for internal teams.
• Assist in implementing IT policies, security measures, and compliance standards.
• Coordinate with external vendors for hardware and software procurement and support services.
• Document system configurations, processes, and incidents for internal records.
• Install, configure, and manage Windows Server operating systems, including Active Directory, Group Policy, DNS, and DHCP.
• Perform regular updates, patch management, and system security audits.
• Troubleshoot issues with Windows environments, including end-user systems and servers.
• Configure and manage permissions, roles, and resources for Windows environments.
• Install, configure, and manage VMware environments, including ESXi hosts, vCenter, and virtual machines.
• Monitor virtualization resources, optimize performance, and manage capacity planning.
• Troubleshoot virtualization issues, including VM backups and replication.
• Assist in the implementation of high-availability clusters and disaster recovery solutions.
• Support LAN/WAN environments, including switches, routers, and wireless access points.
• Coordinate with vendors for hardware and software procurement and support services.

Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IT support or a similar role.
• Proficiency in troubleshooting Windows/Linux systems, networking (LAN/WAN), and cloud environments.
• Experience with Active Directory, virtualization technologies (VMware/Hyper-V), and endpoint management.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Driving license with car is must. (Preferable)