The Receptionist plays a pivotal role in the healthcare services sector, serving as the first point of contact for patients and visitors. This position requires a friendly and professional demeanor, as well as strong organizational skills to manage the front desk efficiently. The ideal candidate will be responsible for handling a variety of administrative tasks while ensuring a welcoming environment for all. With a minimum of three years of experience in a similar role, the Receptionist will contribute to the smooth operation of the facility, supporting both staff and patients alike.

Responsibilities:

1. Greet and assist patients and visitors in a friendly and professional manner.
2. Manage incoming calls and direct them to the appropriate departments.
3. Schedule appointments and maintain the appointment calendar.
4. Handle patient registration and ensure accurate data entry.
5. Maintain a clean and organized reception area.
6. Process patient payments and manage billing inquiries.
7. Coordinate with healthcare staff to ensure seamless patient flow.
8. Assist in managing office supplies and inventory.
9. Provide information about services and procedures to patients.
10. Handle confidential information with discretion and adhere to privacy regulations.

Preferred Candidate:

1. Strong communication skills, both verbal and written.
2. Excellent interpersonal skills to interact with diverse individuals.
3. Ability to multitask and prioritize effectively in a busy environment.
4. Proficiency in office software and electronic health records.
5. Detail-oriented with strong organizational skills.
6. Ability to work independently and as part of a team.
7. Professional appearance and demeanor.
8. Problem-solving skills to address patient inquiries.
9. Flexibility to adapt to changing priorities.
10. Commitment to providing exceptional customer service.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with electronic health record (EHR) systems.
• Strong telephone etiquette and communication skills.
• Ability to handle sensitive information confidentially.
• Excellent time management and organizational skills.
• Customer service experience in a healthcare setting.
• Basic knowledge of medical terminology.
• Ability to work under pressure and meet deadlines.