Will be responsible for monitoring channels, locations, agents etc. for irregular patterns in sales transactions

Will be responsible (but not limited to) for checking CCTV recordings, Promotions, Customer information, Payment details trends and analysis etc.

Monitoring SAF compliance as a secondary checker to CCQC team within RAS and physical documents

Monitor the PACI and other validations done for customer orders and build pattern/detect anomalies in the process

Also identify and report the Taqyish identities using various modes to contact customers and agents working with them. Report accordingly to control the involvement in Ooredoo locations

Trend analysis for all types of orders (Sim only, GTL, renewals, Gross Ads, MNP, Pre to Post

etc.) channel wise and detect abnormal patterns and investigate

Understand the policy and changes in commission schemes and develop audits to detect any type of misuse

Monitor all exceptions done by Sales managers and bypassed rules in systems and check the authenticity of the transactions

Ensuring as a secondary eye that the placement of all cameras in sales locations is complete, working and placements are at proper angles, the storage is appropriateHandling Customers Complaints related to Ownership Disputes, checking customer or agent is at fault. Wherever legal case is in favour of customer, ensuring proper deductions be made to agents/franchisee

Get exceptions reports created and monitor for risks associated with order processing like same card used, KYC exceptions for number of devices etc.Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.

Regular and timely escalation of process gaps/agents

Provide analysis and summaries of information as directed ensuring key issues brought to the managementSupervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description or taking up challenging tasks for the long-term benefit of the company.

Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.

Monitor performance achievement to ensure improvement

Ensure that staff meet or exceed their task and target.

Identify and provides input for staff training and development programs.Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

Coordinate with other functional managers in finance to develop and benchmark KPI and best practices across the industry. Other duties as directed by supervisor or other superiors