Reporting to the Service Manager, the technician is responsible in carrying out effective and efficient repair and maintenance of customer vehicles following the approved manufacturers repair techniques.

Job Responsibilities

•   Read the repair order carefully and understand the contents. If clarifications are required, ask for clarifications before starting the job. If diagnostic jobs together with routine jobs are ordered, ensure that the diagnostic jobs are carried out first and approval taken for the work arising before carrying out the routine jobs. If the complaint is not understood, clarification should be sought before starting the job. If required, road test should be carried out and or Service Advisor / Team Leader should be contacted to get more information 

•   Using the information provided by manufacturer, each customer complaint should be checked for availability of technical bulletin or a campaign related to the complaint 

•   The assigned work, after complete understanding should be completed only through approved GM repair methods. The clocking on system as well manual clocking should be carried out simultaneously for all jobs i.e. Retail, Warranty and Internal. As soon as the work is completed, Repair Order should be handed over to the Team Leader / Quality Controller for Quality Check and sign off. If the QC is not approved, rework should start immediately and completed 

•   For all complaints which require diagnostic work, an estimate should be prepared after carrying out the diagnosis. The estimate should then be signed off before sending to Service Advisor for approval. Use of past repair record to aid decision on carrying out or recommending repairs in encouraged 

•   For all jobs under warranty, strict adherence to the policies and procedures is required. An upto date P& P guide is available with warranty office for reference 

•   Parts order should be placed as early as possible for a) saving the work time and b) allowing maximum time for parts to arrange delivery. All displaced parts for warranty should be returned to warranty store and for retail jobs should be treated as required by service advisor 

•   Courteous handling of work issues with colleagues. Upgrade own diagnostic skills using input from colleagues, manufacturer repair information Proactive communication with quality controller to anticipate and rectify vehicle defects. Any training needs should be communicated to the team leader 

•   Service the tools allotted regularly and ensure all to breakages or missing items are reported. All special Service Tools are handled carefully and returned to the Tools store after use. Ensure compliance to the Health Safety and Environment Standards set by the company. All vehicles under repairs must have the necessary protection to its interior (seat covers, steering covers and floor mats) and to its exteriors i.e. fender covers etc. while with workshop for service / repairs

Skills

• Three years of experience in a similar position 
• Good command of spoken English, knowledge of Arabic will be an advantage 
• Kuwaiti driving license will be an advantage. 
• Good conduct and polite behaviour towards customers 
• Trouble shooting and problem-solving skills