• Oversee daily operations of multiple cafes.
• Manage & train cafes staff.
• Handle customer inquiries and complaints.
• Ensure high standards of food quality and hygiene.
• Manage inventory and order supplies.
• Implement and enforce cafe policies and procedures.
• Monitor staff performance and provide feedback.
• Schedule staff shifts.
• Ensure compliance with health and safety regulations.
• Promote a positive work environment.
• Support the Operations Manager in achieving business goals.

Skills

• Proven experience as a Cafe supervisor or similar role.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Knowledge of food safety and hygiene regulations.
• Ability to work in a fast-paced environment
• Strong organizational and multi-tasking abilities.
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and resolve issues.
• Proficiency in using cafe management software.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma or equivalent; additional certification in hospitality is a plus.
• Basic knowledge of financial management and reporting.
•  Attention to detail and problem-solving skills.
•  Positive attitude and strong work ethic.
• Ability to work independently and as part of a team.
• Knowledge of coffee and beverage preparation.
• Experience in inventory management.
• Ability to train and motivate staff.