Job Responsibilities:
- Supervise and coordinate activities of the wait staff, ensuring excellent customer service
- Train new wait staff on service standards, menu items, and company policies
- Manage reservations, seating arrangements, and special requests from guests
- Handle customer complaints and resolve issues promptly
- Ensure cleanliness and organization of the dining area
- Assist with inventory management and ordering of supplies
- Collaborate with kitchen staff to ensure timely preparation and delivery of meals
Skills
Essential Qualifications:
- Previous experience as a Head Waiter or in a similar supervisory role
- Excellent communication and interpersonal skills
- Strong leadership abilities and a team player
- Knowledge of food and beverage industry regulations
- Ability to handle high-pressure situations and maintain a positive attitude
Desired Experience:
- Experience working in a high-end restaurant or hotel
- Familiarity with fine dining service standards
- Training in food safety and hygiene practices