Coordinate all AV service-related activities and oversee the implementation of the same by

the AV Technician and Helpers to ensure adherence to Andalus Electronics Quality and HSE

Standards.

 Raise Job Orders ensuring correct Customer information, AV issue needing to be resolved

and that correct Team has been assigned to the Job.

 Ensure that all AV Service Centre Job Orders are executed on time and on specification by

the AV Technicians.

 Liaison with the AV Service Centre and respective Clients to ensure correct timings and

locations for any on-site visits.

 Ensure AV Service Technicians execute all jobs with the highest Customer Service and Client

satisfaction.

 Coordinate with the Warehouse to ensure that items are delivered as per the service

schedule, respective purchase order and the accompanying receipt.

 Investigate minor problems relating to matters such as service irregularities and any issues

that may arise and report the same to the Direct Manager.

 Offering care and trade in to customers to maintain their loyalty to our products, increase

the company income and achieve the monthly targets.

•  Perform other duties related to the job as assigned by the Direct Manager.

Skills

• Proficient in the setup, operation, and troubleshooting of audiovisual equipment, including but not limited to projectors, sound systems, microphones, and video conferencing tools.
• Flexibility to stay abreast of emerging audiovisual technologies and industry trends, delivering training and support to end-users for the correct use of equipment.
• Expertise in the technical configuration and maintenance of audiovisual systems to ensure flawless presentations and optimal performance at events, meetings, and conferences.
• Capable of effectively setting up, operating, and troubleshooting a range of audiovisual equipment, from projectors and sound systems to microphones and video conferencing tools.