The Counter Staff position in Money Exchange is a vital role within the financial services sector, particularly in Kuwait. This position requires individuals who are detail-oriented, customer-focused, and possess strong numerical skills. As a Counter Staff member, you will be responsible for facilitating currency exchanges, providing excellent customer service, and ensuring compliance with financial regulations. The role is ideal for those looking to build a career in finance while interacting directly with clients and managing transactions.

Responsibilities:

1. Assist customers with currency exchange transactions efficiently and accurately.
2. Provide information on current exchange rates and financial products.
3. Maintain a clean and organized counter area to enhance customer experience.
4. Ensure compliance with all regulatory requirements and internal policies.
5. Handle cash and electronic transactions securely, minimizing errors.
6. Resolve customer inquiries and complaints in a professional manner.
7. Monitor and report any suspicious activities to the management.
8. Participate in training sessions to stay updated on financial products and services.
9. Collaborate with team members to achieve sales targets and improve service delivery.
10. Assist in inventory management of currency and related materials.

Preferred Candidate:

1. Strong communication skills, both verbal and written.
2. Excellent numerical and analytical abilities.
3. Customer-oriented with a friendly demeanor.
4. Able to work in a fast-paced environment.
5. Proficient in using financial software and tools.
6. Ability to work flexible hours, including weekends and holidays.
7. Team player with a positive attitude.
8. Detail-oriented with a focus on accuracy.
9. Previous experience in a customer service role is a plus.
10. Willingness to learn and adapt to new financial regulations.

Skills

• Graduate in commerce
• Required 2 years of experience in remittance business
• Fluent in English/ Arabic
• Good friendly contacts with the community in Kuwait
• Convincing power needed to impress clients with entire satisfaction to route remittance through the Exchange house
• calculation of exchange rates to offer keeping in view the best interest of the exchange house
• Computer skills are required for the preparation of client remittance applications in a fast and very efficient manner
• Should be able to generate at least 300 customer remittance applications in an excellent method per day
• Punctuality must be a great virtue with a clean, clear personality
• His/her attention is required to increase the number of clients to enhance the volume of the remittance business
• Adherence to rule regulations stipulated by the exchange house and regulator must be complying
• Co-operation required with other colleagues of the branch in a very decent attitude