IT Technical Support- Kuwait

الكويت

Accountabilities:

  • Provide desktop support to end-users, including troubleshooting hardware and software issues, installing and configuring desktop systems, and resolving connectivity issues.
  • Respond to help desk tickets and service requests promptly, escalating issues as needed and ensuring timely resolution within defined SLAs.
  • Perform hardware maintenance tasks, including installing, upgrading, and repairing desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and update software applications on desktop systems, ensuring compatibility and compliance with organizational policies.
  • Provide user training and education on desktop applications, tools, and best practices to enhance end-user productivity and proficiency.
  • Document technical solutions, troubleshooting steps, and user interactions accurately and comprehensively in help desk ticketing systems or knowledge bases for future reference.
  • Implement and enforce desktop security measures, including antivirus software updates, system patches, and user access controls, to protect against security threats and vulnerabilities.
  • Maintain accurate inventory records of desktop hardware, software licenses, and peripherals, tracking asset movements, deployments, and retirements.
  • Provide remote desktop support to off-site users, using remote access tools and techniques to troubleshoot and resolve technical issues efficiently.
  • Offer hands-on assistance and guidance to end-users, including setting up new workstations, configuring email accounts, and resolving user account issues.


Skills

Qualifications:

  • 5+ years of experience in a similar role.
  • Strong technical knowledge and troubleshooting skills in desktop hardware, operating systems (e.g., Windows, macOS), software applications, and peripherals.
  • Excellent customer service skills to provide courteous and effective support to end-users, addressing their technical issues promptly and professionally.
  • Proficient problem-solving abilities to diagnose and resolve desktop-related issues efficiently, both hardware and software.
  • Clear and concise communication skills, both verbal and written, to interact with end-users and document technical solutions effectively.
  • Strong attention to detail to accurately identify and document technical issues, solutions, and user requirements.
  • Ability to prioritize tasks, manage workload, and meet service level agreements (SLAs) and deadlines effectively.
  • Flexibility to adapt to changing technologies, user needs, and work environments, staying updated with industry trends and best practices.
  • Collaboration and teamwork skills to work effectively with other IT team members and departments to address escalated issues and implement solutions.


Certifications:

Mandatory certifications requirements:

• CompTIA A+ Certified.

• ITIL V3 Foundation Certified.

• MOS 2016 Certified

• MCSE Certified


Academic Qualification

  • 3 years Diploma
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt