Responsible for overseeing multiple stores to ensure operational excellence and customer satisfaction.
This role requires a strategic thinker with a strong background in food service management, capable of driving performance and leading teams to achieve business objectives.
The Area Leader will play a crucial role in enhancing the brand's reputation and fostering a culture of excellence across all stores.
Responsibilities:
- Oversee daily operations across multiple stores to ensure compliance with company standards.
- Develop and implement strategic plans to improve operational efficiency and customer satisfaction.
- Lead, train, and mentor the team to achieve performance goals.
- Monitor financial performance, and drive the sales target, including budgeting, forecasting, and cost control measures.
- Conduct regular store visits to assess operational effectiveness and identify areas for improvement.
- Ensure adherence to health and safety regulations and food safety standards.
- Collaborate with marketing teams to promote services and enhance brand visibility.
- Resolve customer complaints and feedback promptly to maintain high service standards.
- Analyse market trends and competitor activities to identify growth opportunities.
- Prepare and present reports on operational performance to senior management.
Preferred Candidate:
- Proven experience in a management role in the F&B Industry.
- Strong communication and interpersonal skills to effectively manage teams.
- Ability to work under pressure and adapt to changing environments.
- Excellent problem-solving skills with a proactive approach.
- Strong analytical skills to assess performance metrics and drive improvements.
- Demonstrated ability to build relationships with clients and stakeholders.
- Passion for food service and commitment to delivering exceptional customer experiences.
- Willingness to travel between locations as required.
- Strong organizational skills and attention to detail.
- Ability to inspire and motivate teams towards achieving common goals.
Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in financial management and budgeting.
- Knowledge of food safety regulations and compliance.
- Ability to analyze data and market trends.
- Experience in strategic planning and operational management.
- Proficient in using management software and tools.
- Strong customer service orientation.
- Kuwait Driving License is a must