Career Opportunities: Showroom Manager, Vehicle Sales Toyota (13735) - Al-Sayer Group

PrecisionHire Solutions - الكويت - Kuwait
Job Summary/Purpose:

Monitor the showroom's vehicle sales, customer service, product displays and the vehicle delivery process in order to optimize vehicle sales and maximize customer satisfaction index (CSI).

Responsibilities:

Operational:

  • Monitor the showrooms internally and externally in order to ensure it is clean and MNSS quality and hygiene standards are maintained.
  • Review the display of units in showroom and ensure the product coverage is maximized.
  • Communicate visual, explanatory aids and price lists to the showroom staff.
  • Review product demonstration techniques of Sales staff and advise them on the best practices.
  • Monitor the showroom safety and security requirements and ensure adherence to company policy.
  • Report sales and discuss new developments regularly with management.
  • Monitor the sales register and showroom stock turnover.
  • Prepare the Monthly orders for submission to management.
  • Coordinate with Certified/Used cars on customer transactions.
  • Contribute to the development and implementation of marketing plans, such as product launch events, promotions, advertising campaigns, etc... to help develop sales and market share.
  • Communicate the product development and promotional plans to the staff in a manner that they are understood and implemented at all levels to give the optimum level of impact.
  • Attend to and resolve escalated customer complaint/s ensuring problem solving and meeting customers' requests in accordance with Company policies.
  • Coordinate with financial institution representatives.
  • Review the cash and credit invoices, delivery notes, Traffic Department documentation submit it to the Sales office for approval and send copies to Finance Department.
  • Monitor the inventory of stationary, electrical and office equipment/s and ensure adequate supplies and budget adherence.
  • Monitor all vehicle reservation with sales staff on a daily basis.
  • Coordinate with Delivery Center for on time vehicle deliveries.

People Management:

  • Assign duties and examine work for accuracy, neatness, and compliance to policies and procedures.
  • Check employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on SAP HCM for management approval.
  • Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.
  • Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.
  • Receive grievances raised by subordinates and promptly escalate such grievances to management.

This job has been sourced from an external job board.

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تاريخ النشر: اليوم
الناشر: LinkedIn
تاريخ النشر: اليوم
الناشر: LinkedIn