Position: Sales Associate – alyasra Fashion Brand

Reporting to: Store Manager

Location: Kuwait

Job Purpose:

Our mission is to deliver an unparalleled shopping experience to every customer through exceptional customer service. As the face of our brand and the heart of our store, we're committed to upholding operational excellence, including meticulous stock management and visual merchandising. Our goal is to create a lasting positive impression, ensuring customers are eager to return. Above all, we embrace and spread joy, fostering a culture of happiness within our team.

Key Responsibilities

Customer Experience

• Outstanding Customer Service: Provide the best shopping experience to all customers through exceptional service.
• Aftersales Services: Ensure proper aftersales services to all customers.
• Complaints Management: Manage customer complaints and grievances professionally.
• Suggestive Selling: Practice suggestive selling and recommend alternative products to customers.
• CRM Implementation: Ensure implementation and execution of company CRM processes and initiatives.
• Customer Data Capture: Capture customer data to personalize future client development opportunities.
• Lost Sales Feedback: Capture lost sales opportunities and provide feedback to management on specific customer needs.

Sales Performance

• Sales Targets: Achieve set daily, weekly, and monthly sales targets.
• Key Performance Indicators: Meet agreed KPIs for conversion, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Promotions: Promote Alyasra Online shopping websites and all Alyasra brands.

Store Operations

• Stock Management: Ensure products are stocked and displayed according to guidelines.
• New Arrivals: Support in receiving and displaying new arrivals.
• Inventory Participation: Participate in stock counts and inventory taking.
• Product Care: Handle products with care to avoid damage.
• Store Standards: Maintain store cleanliness and hygiene and ensure visual merchandising standards are followed.

Compliance and Security

• LP Policies: Adhere to Loss Prevention policies and procedures to avoid financial implications.
• Safety and Security: Ensure proper implementation of all safety and security standards.
• Cash Handling: Maintain POS and cash handling procedures.

Brand Knowledge and Promotion

• Brand Understanding: Understand the brand's DNA, concept, history, and legacy, promoting these to customers.
• Product Education: Educate self and team on product features, advantages, and benefits.

Teamwork and Culture

• Positive Work Environment: Cultivate happiness among team members and promote a positive workplace culture.
• Team Development: Offer support and guidance to new colleagues during their induction.
• Participation in Learning: Engage in all learning opportunities and participate in development programs for professional growth.
• Feedback Engagement: Actively engage in company surveys and provide valuable insights.

General Conduct

• Policy Adherence: Strictly adhere to all company policies and procedures, maintaining confidentiality in business matters.
• Continuous Improvement: Commit to continuous growth and development through training and self-education.

Skills

Education, Experience & Desired Attributes Requirements

• Language Skills:  Bi-lingual in English and Arab
• Professional Experience: 2-3 years of relevant experience preferred, with consideration for fresh graduates.
• Education: High School diploma required; University degree preferred.
• Communication Skills: Strong verbal and written communication skills.
• Customer Service &Sales Skills: Excellent customer service abilities, and Ability to build relationships with customers and effectively upsell products.
• Personal Attributes: Pleasant personality and demeanor. Customer Experience: Proven track record of driving positive customer experiences that enhance loyalty and deliver measurable results.