BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Store Manager | MAF Lifestyle | Fashion

ROLE SUMMARY

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, operational compliance and offer excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives.

ROLE PROFILE

• Ensure the highest levels of customer service are delivered at all times. Take ownership for customer complaints and concerns and address these in a professional, efficient and effective manner. Coach and mentor the store teams to enhance customer service
• Constantly assess team performance against set key criteria in order to strengthen the team skills.
• Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales, footfall conversion, shrinkage, stock turn) are met. Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Identify key causes of underperformance, and drive action plans to respond accordingly through analysis and commercial awareness. Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, price
• Ensure adherence to the “Model Store Standards” in relation to VM, taking accountability for the team understanding of the VM principles and standards. Overall accountability for compliance of subordinates with established Company policies, procedures and
• Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management. Ensure store inventory is controlled and that adequate security exists, stock shortages are kept to a minimum
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Continually deliver and review in-store duties, including but not limited to, cleaning procedures, pre-opening inspections and checks.

REQUIREMENTS

• Minimum experience 4 – 5 years’ industry experience
• Customer service expertise
• Commercial awareness
• Selling skills
• Analytical ability
• Data savvy
• High school certificate

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.