Job Purpose:

• Supervisor and provide Technical Support to IT end-users, resolving technical issues, maintaining hardware and software installations, and improving IT systems. Ensure maintain users accounts by implementing Security Policies for system and Network.

Responsibilities

• Be familiar with all hardware, software and network operating systems of the branch computing platforms.
• Troubleshoots all Technology issues that are covering Software, Hardware and Network Operating Systems.
• Monitors security of all IT hardware and software components.
• Maintains logs for all required repairs and maintenance.
• Maintains proper records for all applications and systems installation, upgrade and or disposal as the case may be.
• Participates in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations.
• Conducts project activities according to the approved project plan and within scope, quality, time and budget constraints.
• Sets-up and manages the project team and arranges for training where necessary.
• Participates in troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers.
• Coordinating with internal audit / external audit and providing evidence for the required controls.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• At least 5-7 years of experience in IT.